Privacy Policy
Effective date: September 29, 2026
This Privacy Policy explains how ESSENCE MED SPA AND WELLNESS CENTER ("Essence," "we," "us," or "our"), located at 20335 Biscayne Boulevard L10-11, Aventura, FL 33180, collects, uses, and protects information you provide through this website, our website chat, and our text messaging program.
Information we collect
- Contact information you submit, such as your name, email address, and mobile phone number.
- Messages and details you share with us through our website chat widget.
- Your SMS consent status, including the date, time, and method by which you opted in or out.
- Basic technical information such as browser type, device, and pages visited.
How we use your information
- To respond to your questions and schedule consultations and appointments.
- To send marketing text messages (promotions, offers, event announcements, and service updates) only if you have given express written consent through the optional SMS checkbox in our website chat.
- To improve our website and services.
- To comply with legal obligations.
Text messaging (SMS)
If you opt in to our SMS program, we use your mobile number only to send you the types of messages you agreed to receive. Consent to receive marketing messages is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. See our SMS Terms for full details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the categories of information sharing described in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
How we share information
We do not sell, rent, or trade your personal information. We may share information with service providers who help us operate our business (for example, our messaging and CRM platform, LeadConnector, and website hosting), only as needed to provide those services and subject to confidentiality obligations. We may also disclose information when required by law. None of this sharing includes SMS opt-in data or consent for third-party marketing purposes.
Health information
Protected health information you provide as a patient is handled in accordance with applicable law, including HIPAA. Please do not send sensitive medical details through the website chat or by text message.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure.
Your choices
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of your information by contacting us.
Children
This website and our SMS program are not directed to individuals under 18, and we do not knowingly collect their information.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
ESSENCE MED SPA AND WELLNESS CENTER
20335 Biscayne Boulevard L10-11, Aventura, FL 33180
Phone: (305) 306-6633
Email: contact.essencemedspa@gmail.com